Privacy Policy
Version 1.0 · Last updated: November 11, 2026
KnowPay ("we") respects and protects your personal information. This policy explains how we collect, use, store and share your information when you visit this website or purchase our digital products, and the rights you have.
Please read this policy before using the Service. By using the Service you acknowledge that you have read and accepted it. We may update this policy; material changes will be communicated as described in Section 13.
1. Data controller
The data controller for this Service is:
- Operator: KnowPay (Yinghuo Cross-border E-commerce (Shenzhen) Co., Ltd.)
- Registered/business address: B1001, Buildings 3-4, Huaguo Commercial Silicon Valley, Minkang Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
- Privacy contact email: [email protected]
- Data protection officer: not appointed (small-scale processing)
2. What we collect
2.1 Information you provide
- Order information: name and email address, used to deliver products and send order-related notices.
- Payment information: transaction amount, order number and payment status. We do not store full card numbers; card data is handled by the payment processor (see Section 5).
- Communications: the content of emails you send for support, after-sales or refunds.
2.2 Information collected automatically
- Device and network: IP address, browser type, operating system and language.
- Access records: page visits and basic traffic statistics.
- Log data: request timestamps and error logs, used to keep the site running properly.
We do not collect location data or biometric data, we do not offer third-party social login, and we do not operate user accounts.
3. How we use information
| Purpose | Legal basis |
|---|---|
| Delivering purchased products and order confirmation | Contract performance |
| Payment collection and processing | Contract performance |
| Customer support and after-sales | Contract performance / legitimate interests |
| Service notices (delivery, security, policy updates) | Legitimate interests |
| Security and fraud prevention | Legitimate interests |
| Site statistics and improvement | Legitimate interests |
| Legal compliance (accounting, tax) | Legal obligation |
We may aggregate or de-identify data for statistics; such data cannot identify individuals. We do not send marketing emails; if we ever do, we will ask for your consent first and provide an unsubscribe option.
4. Cookies and tracking
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Core site functions and checkout flow | No |
| Analytics | Anonymous visit statistics | Yes |
We currently use no third-party analytics or advertising tools and set no marketing-tracking cookies. If that changes, this section will be updated with the tools used and links to their privacy policies.
5. Sharing and disclosure
We do not sell your personal information, including as "sale" is defined under laws such as the CCPA. We share only in these cases:
- Service providers: site hosting and payment providers, bound by confidentiality obligations. Payment card data is handled exclusively by Waffo Pancake, a PCI-DSS-compliant processor, and is not stored on our servers.
- Legal requirements: as required by law, court order, or lawful requests from authorities.
- Business transfers: in a merger or acquisition, with prior notice and continuity of protection obligations.
- With your consent: for other purposes, with your explicit consent.
6. Data security
- Encryption in transit: HTTPS / TLS site-wide.
- Access control: order data is accessible only to the operator.
- No card storage: card data never enters our servers.
- Data minimization: we collect only what is necessary to deliver the product.
If a security incident affects your rights, we will notify you and the relevant regulators within 72 hours of becoming aware, as required by law.
7. Retention
| Data type | Retention period | At expiry |
|---|---|---|
| Order and delivery records | 5 years (accounting and tax requirements) | Deleted or anonymized |
| Support communications | 2 years after resolution | Securely deleted |
| Site access logs | 6 months | Automatic rotation |
8. Your rights
To exercise any right below, email [email protected]; we will respond within 30 calendar days.
| Right | Meaning |
|---|---|
| To be informed | Know what data we collect and how we use it |
| Access | Obtain a copy of your personal information |
| Rectification | Correct inaccurate or incomplete information |
| Erasure | Request deletion under certain conditions |
| Restriction | Pause processing in certain situations |
| Portability | Receive your data in a machine-readable format |
| Objection | Object to processing based on legitimate interests |
| Withdraw consent | Withdraw consent-based processing at any time |
If you believe our processing is improper, you have the right to complain to the data protection authority where you live.
9. Marketing and notices
We do not send marketing emails. Emails you receive are transactional only: order confirmation, product delivery, after-sales replies, and legally required notices (such as policy changes). Any optional notices include an unsubscribe option; unsubscribing does not affect delivery of transactional notices.
10. Cross-border transfers
The data centers of our hosting and payment providers are located in multiple regions worldwide (primarily the Asia-Pacific and North America). For cross-border transfers, we rely on safeguards such as standard contractual clauses (SCCs) in provider agreements, or transfer only to recipients with an equivalent level of protection.
11. Minors
The Service is intended for users aged 18 and over. We do not knowingly collect information from minors. If you believe a minor has provided us information, contact us immediately and we will delete it promptly.
12. Third-party links and services
Checkout is provided by Waffo Pancake; its handling of payment data is governed by its own terms and privacy policy. This policy covers only information we collect directly. We are not responsible for third-party sites' practices; please review their policies before use.
13. Changes to this policy
For material changes, we will announce them on this page and update the "Last updated" date, with notice at least 15 days in advance. Continuing to use the Service after changes take effect constitutes acceptance of the updated policy.
14. Contact us
- Privacy and support email: [email protected]
- Operator: KnowPay (Yinghuo Cross-border E-commerce (Shenzhen) Co., Ltd.)
- Mailing address: B1001, Buildings 3-4, Huaguo Commercial Silicon Valley, Minkang Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
- Response time: within 2 business days
This policy is not legal advice. Last updated: November 11, 2026 · KnowPay · https://knowpay.app